Double eleven online shopping complaints free single businessmen deny seconds 驯龙高手dm456

"Double eleven" online shopping complaints: free single businesses have recently denied the SEC, China Electronic Commerce Research Center released last year "double eleven" and the Liaoning consumers online shopping complaints typical case, complaints include false propaganda, false delivery, selling and difficult return and return slow etc.. The business platform including Tmall, Hai360 mall, a lot of fight overseas purchase, Feng Qu sea Amoy, public comment and LETV mall, false propaganda to deceive induced consumption and difficult return refund slow last year to become the "double eleven" the main reason for complaint. Key words: return, refused to refund return slowly into complaints hot case Liaoning Ms. Yin orders to buy a pair of sunglasses in a sea of outsourcing website, spent 200 yuan. After arriving in December 2nd, it was found that the glasses legs were bad. Ms. Yin contacted the website post mail for the first time, and the result has not been answered so far. Ms. Yin repeatedly dialed customer service 400 phone, no one was connected, no matter which key to press, it is automatically hung. Ms. Yin told reporters that he often scouring the sea, glasses now also put in the home, because the amount is not much, do not know the site where the headquarters of overseas purchase, do not know how to safeguard their rights. Ms. sun case two Liaoning last November 27th in a single sea Amoy website, December 1st have not yet shipped, contact customer service refund, 15 working days after the failed to refund. Every time you contact an online customer service, you wait in line for an hour, because her typing is slow, and she often ends the conversation. Last December 17th, Ms. sun finally dialed customer service phone. The refund that the other party expressed to Ms. sun has not passed the audit (the website requirements are 2 working days through the audit), and then promised to coordinate 2 working days for refund. As a result, there was no news in the past 3 days, and the phone was busy and couldn’t get through any more. After several twists and turns and repeated complaints, Ms. Sun received a refund. Platform vulnerabilities exist, illegal consumption by others, Shenyang, Ms. Bi in November last year, in an electronic business platform to buy bed products. The bed owner sent her a favorable link, Ms. Bi after opening the link that is dianping.com ", asked her to enter the bank card number and password and personal information. After she complied, the 4850 yuan of the card is in a group buying online consumption, as to what to buy now she also don’t know, money also didn’t want to come back. Delays in delivery and false delivery, Ms. Lin in Dalian in a shopping mall to buy goods, but there has been no logistics information. Ms. Lin and fight the mall to contact customer service, customer service communication is not smooth, long time not to talk to the customer, that is the logistics company warehouse explosion causes. After verification, the seller did not deliver the goods, but the customer service was not dealt with positively, and the payment was not successfully returned. Ms. Liu from Liaoning bought an Nikon D810 camera through an electronic mall. The seller sent the invoice to Ms. Liu, and the rest were empty packages. Ms. Liu contact the seller, call impassability, contact customer service does not reply! The other side uses a false logistics information, Taobao show is SF express, in fact, the delivery is Yuantong express. Spike success was told not to meet the conditions, Mr. Wang saw the largest one of the electronic business platform most sales one

“双十一”网购投诉案例:秒中免单 商家却抵赖  近日,中国电子商务研究中心发布去年“双十一”前后辽宁消费者网购投诉的典型案例,投诉原因包含虚假宣传、虚假发货、售假以及退货难和退货慢等问题。涉及的电商平台包括天猫、拼多多商城、Hai360海外购、丰趣海淘、大众点评和乐视商城,虚假宣传欺骗诱导消费以及退货难退款慢成为去年“双十一”主要投诉原因。  关键词:退货  拒绝退款、退货慢成投诉热点  案例一  辽宁的尹女士在一家海外购网站上下单购买一副太阳镜,花了200多元。12月2日到货后,发现眼镜腿是坏的,尹女士在第一时间联系该网站售后邮箱,结果至今未得回复。尹女士多次拨打客服400电话,压根就没人接,无论按哪个键,都是自动挂断。尹女士向记者表示,自己经常海淘,眼镜现在还放在家里,因为金额不多,也不知道那家海外购网站的总部在哪,不知道如何维权。  案例二  辽宁的孙女士去年11月27日在一家海淘网站下单,12月1日仍未发货,联系客服进行退款,15个工作日后未能退款。每次联系在线客服都是排队一小时,因为她打字慢,对方经常结束对话。去年12月17日,孙女士终于拨通客服电话。对方表示给孙女士的退款一直没有通过审核(网站要求是2个工作日通过审核),然后答应协调2个工作日进行退款。结果3个工作日过去还没有消息,而且电话一直占线,再也无法打通。几经周折和反复投诉,孙女士才收到退款。  平台存在漏洞  遭他人非法消费  沈阳的毕女士去年11月,在某电商平台上购买床品。床品店主发给她一个优惠链接,毕女士点开链接后显示是大众点评网的网页,要求她输入银行卡号和密码以及个人信息。她照做后,卡里的4850元就在一家团购网上消费了,至于买的什么到现在她也不知道,钱也没有要回来。  拖延发货和虚假发货  大连的林女士在一家拼团商城上购买商品,但一直没有物流信息。林女士与拼团商城客服联系,沟通很不顺畅,客服长时间不搭理顾客,说是物流公司爆仓原因。后已查证,是卖家没有发货,但是客服却不正面处理,货款并没有被成功退回。  辽宁的刘女士通过一家电子商城买了尼康D810相机,卖家将发票发给了刘女士,其余是空包装。刘女士联系卖家,打电话不通,联系客服不回复!对方用了一个虚假的物流信息,淘宝上显示是顺丰快递,实际上发货发的是圆通快递。  秒杀成功 却被告知不符合条件  汪先生看到国内最大的一家电商平台销量最多的一家家居旗舰店推出秒杀活动,宣称11月11日00:00-02:00参与活动并在四个 时 间 点(00:00:11,00:01:11,00:11:11,00:21:00)付款成功享受免单,最高面额11111元。汪先生正好想买两张床,没想到就秒杀成功了。“我在00:11:11成功付款,采购额为7070元。当联系客服咨询获奖事宜时,客服说我不符合获奖条件,活动选取该时间点最高交易额订单,但活动广告宣传信息中并没有说明,这属于在宣传时故意遗漏重要信息,欺骗误导消费者。反复交涉下,家居旗舰店同意给汪先生减免1111元。”  名单换了 没有截图吃哑巴亏  葫芦岛的姚先生看到国内最大的一家电商平台的飞利浦电器商店正在0元秒杀一款价值299元的剃须刀。秒杀结束后,姚先生发现名单里确实有他的名字。宣传语提示,需要姚先生先确认付款后好评,之后会把钱返还给姚先生。姚先生照做后,客服却表示名单里没有姚先生的名字。姚先生再看名单时,发现名单确实变化了。自己的名字不见了,又换了一批新名字。“我肯定看到了我的名字,不会看错的,这家网店涉嫌欺诈诱导消费者。”但姚先生当时没截图,只能吃哑巴亏。  答应赠送耳机 付款后却不给  沈阳的潘先生去年在一家品牌电视的官方网站秒杀一款电视。由于秒杀的人数太多,导致系统瘫痪无法支付。客服说,可以给没秒杀成功的消费者赔偿一款价值99元的蓝牙耳机。当时潘先生发现在另外一家网站买更便宜,本来想不买了,因为商家说补偿耳机,所以还是在那买了。但是过了45天后,网站客服反悔了,电视也不能退了,潘先生申请补偿耳机,或者赔偿差价。“如果当时不说有耳机,另外一家网站卖的更便宜,我肯定就在其他网站买了。”潘先生表示,到现在也没有收到那家官网补偿的耳机。  专家提醒  购物看好促销日期及有效期  昨日,中国电子商务研究中心法律与权益部分析师姚建芳表示,消费者在“双十一”消费前要做好攻略:  A.看好规则,收好优惠券以及看好商品保质期等等,像食品、化妆品、日用品等有保质期的商品,消费者最好提前查看商家发货商品的日期以及有效期。  B.警惕陷阱,比如有的商家会以交定金可享受低价的方式吸引消费者,并注明定金不退。交易前,认真阅读交易规则,注意是否有霸王条款,如“一经售出概不退换”“商家拥有最终解释权”等条款。另外,由于此类电子证据具有“易修改性”,所以遇到交易金额较大或比较重要的商品时,应将这些凭证截屏保存,以便维权。还要警惕通过红包发出的病毒和假便宜真钓鱼的链接。消费者在网购商品时还应该注意自己所购买的商品在该店铺或该购物平台内是否属于支持7天无理由退货的商品。最后记住,即便是网购也要索要票据。  C.遇到网购侵权问题,可通过以下几步进行有效维权:首先在电商平台内协商,协商不成可以求助消费者协会等第三方机构。  辽沈晚报、聊沈客户端记者 陈沫(辽沈晚报)相关的主题文章: